Mohan Logistics – Service Policy

This Service Policy outlines the operational procedures, responsibilities, and service guidelines followed by Mohan Logistics to ensure smooth and reliable logistics operations.

1. Service Commitment

We are committed to providing:

• Safe transportation
• Timely dispatch
• GPS-enabled tracking (where applicable)
• Professional driver & fleet management
• Nationwide logistics coverage

2. Booking Policy

• Bookings should be made at least 24–72 hours prior to dispatch.
• Urgent placements are subject to vehicle availability and may attract premium charges.

3. Freight & Billing Policy

• Freight is calculated based on load type, tonnage, distance, and vehicle category.
• Toll charges, border tax, permits, and parking are extra unless specifically included.
• GST is applicable as per Indian taxation laws.

4. Loading Policy

• Clients must ensure proper and secure packaging of goods.
• Risks arising from improper packing shall be borne by the client.
• Overloading beyond legal capacity is strictly prohibited.

5. Transit Safety Policy

We ensure the following safety measures:

• Verified and trained drivers
• Planned and approved routes
• Periodic vehicle maintenance
• Compliance with RTO norms

However, road and transit risks remain inherent to logistics operations.

6. Insurance Policy

• Transit insurance is strongly recommended for all consignments.
• Claims without insurance will be limited as per transporter liability norms.

7. Damage & Claim Policy

In case of damage or loss, the client must:

• Provide written intimation within 24 hours of delivery.
• Submit LR copy, invoice, photographs, and claimed amount.
• Arrange surveyor inspection (if insured).
• Claims will be settled as per transporter or insurance terms.

8. Detention & Demurrage Policy

Detention or demurrage charges will apply if:

• Loading or unloading exceeds the free time allowed.
• The vehicle is held due to documentation issues.
• Delays occur at warehouses or consignee locations.

9. Cancellation Policy

• Before vehicle placement: Minimal or administrative charges may apply.
• After vehicle placement: Full or partial freight charges will be payable.

10. Refund Policy

• Excess payments will be refunded within 7–10 working days.
• Refunds may alternatively be adjusted against future bookings.

11. Vehicle Carrier Policy

For car and EV transportation, clients must ensure:

• Minimal fuel level in the vehicle
• Removal of loose or valuable accessories
• Deactivation of alarm systems
• Adequate FASTag balance for convoy/jockey movement

12. Compliance Policy

We strictly adhere to:

• Motor Vehicle Act
• GST compliance
• E-way bill regulations
• State transport permit requirements

13. Customer Support Policy

Our customer support includes:

• Booking assistance
• Shipment tracking updates
• Issue resolution
• Delivery coordination

Working Hours: [Insert Time]
Emergency Support: [Insert Contact]

14. Privacy & Data Protection

All client documents and shipment data are treated as confidential and are used solely for logistics operations and statutory or legal compliance.